We are looking for a dedicated Floor Manager to oversee the daily operations of our Banking Contact Center. The successful candidate will be responsible for ensuring a smooth and efficient workflow, maintaining a positive work environment, and meeting performance targets.

Key Responsibilities:
* Supervise and coordinate the activities of contact center teams.
* Monitor floor performance and address any issues or concerns.
* Implement and enforce company policies and procedures.
* Provide guidance and support to team leaders and agents.
* Ensure compliance with regulatory requirements.

Required Skills:
* Strong leadership and management skills.
* Excellent communication and interpersonal abilities.
* Ability to problem-solve and make decisions under pressure.
* Knowledge of contact center operations.