Job Overview

We are seeking a dynamic and experienced Front Desk/Hotel Manager to oversee the daily operations of our front desk and ensure exceptional guest experiences. The ideal candidate will manage staff, handle guest inquiries, and maintain a high level of customer satisfaction. This role requires strong leadership skills, excellent communication abilities, and a passion for hospitality.

Key Responsibilities

• Manage and supervise front desk staff, including training and scheduling.
• Ensure smooth check-in and check-out processes for guests.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Maintain a clean and organized front desk area.
• Oversee reservations and room assignments.

Required Skills

• Excellent communication and interpersonal skills.
• Strong leadership and management abilities.
• Proficiency in hotel management software.
• Ability to handle stressful situations and resolve conflicts.