Job Overview

We are looking for a friendly and efficient Front Office Associate to manage guest check-ins, check-outs, and inquiries. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth and welcoming experience.

Key Responsibilities

• Greet guests and process check-ins and check-outs efficiently.
• Answer phone calls and respond to guest inquiries and requests.
• Manage reservations and room assignments.
• Handle guest complaints and resolve issues promptly.
• Maintain a clean and organized front desk area.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational abilities.
• Proficiency in hotel management software.
• Ability to handle cash and process payments accurately.