Overview

We are looking for a friendly and efficient Front Office Associate to manage guest check-ins, check-outs, and inquiries. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth and pleasant experience from arrival to departure.

Key Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Answer phone calls and respond to guest inquiries.
• Provide information about hotel services and local attractions.
• Handle guest complaints and resolve issues promptly.
• Maintain accurate records of guest information and transactions.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in hotel management software.
• Ability to work in a fast-paced environment.