Overview

We are looking for a friendly and efficient Front Office Associate to join our team. As a Front Office Associate, you will be the first point of contact for guests, providing exceptional customer service and ensuring smooth check-in and check-out processes. Your role will involve handling reservations, managing guest inquiries, and providing information about hotel services and local attractions.

Key Responsibilities

• Greet guests with a warm and welcoming attitude.
• Manage check-in and check-out procedures efficiently.
• Handle guest inquiries and provide accurate information.
• Process reservations and manage room assignments.
• Address guest complaints and resolve issues promptly.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational abilities.
• Proficiency in using hotel management software.
• Ability to handle cash and process payments accurately.