Job Overview

We are seeking a highly organized and customer-focused Front Office Manager to oversee the daily operations of our front desk. The ideal candidate will ensure smooth and efficient guest services, manage front office staff, and maintain a welcoming environment for all visitors.

Key Responsibilities

• Manage and supervise the front office team, including training and scheduling.
• Ensure excellent customer service by addressing guest inquiries and resolving complaints promptly.
• Oversee check-in and check-out procedures, ensuring accuracy and efficiency.
• Maintain accurate records of room availability and reservations.
• Handle cash transactions and ensure proper accounting procedures are followed.

Required Skills

• Proven experience in front office management.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in hotel management software.