Job Overview

We are looking for a dedicated Front Office Manager to lead our front desk team and ensure smooth operations. The ideal candidate will be responsible for providing exceptional customer service, managing reservations, and handling guest inquiries. This role requires excellent communication skills and a customer-focused attitude.

Key Responsibilities

• Supervise and train front desk staff, ensuring high-quality service.
• Manage guest check-ins and check-outs efficiently.
• Handle guest complaints and resolve issues promptly.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain accurate records of reservations and guest information.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Customer service and problem-solving skills.
• Proficiency in hotel management software.