Job Overview

We are looking for a dedicated Front Office Manager to lead our front desk team and ensure smooth and efficient operations. The ideal candidate will be responsible for providing exceptional customer service, managing reservations, and handling guest inquiries and complaints.

Key Responsibilities

• Supervise and train front office staff, ensuring excellent performance and guest satisfaction.
• Manage reservations, check-ins, and check-outs efficiently.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Maintain accurate records of guest information and transactions.
• Ensure the front desk area is clean, organized, and welcoming.

Required Skills

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in reservation systems and front office procedures.
• Leadership and team management skills.