Overview

We are looking for a dedicated Front Office Manager to lead our front desk team and ensure exceptional guest service. The ideal candidate will be responsible for managing all front office operations, including check-in/check-out processes, guest inquiries, and staff training. Strong communication skills and a customer-focused attitude are essential for this role.

Key Responsibilities

• Oversee daily front office operations and ensure smooth guest check-in/check-out.
• Train and supervise front office staff, providing guidance and support.
• Handle guest complaints and resolve issues promptly and efficiently.
• Manage reservations and ensure accurate booking information.
• Maintain a clean and organized front desk area.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in hotel management software.
• Customer service oriented.