Job Overview

We are looking for a dedicated Front Office Manager to lead our front desk team and ensure exceptional guest experiences. The ideal candidate will be responsible for managing all front office operations, including check-in/check-out, guest services, and staff training.

Key Responsibilities

• Oversee all front office operations and ensure smooth and efficient service.
• Train and supervise front desk staff, providing guidance and support.
• Handle guest inquiries, complaints, and requests in a professional manner.
• Manage reservations and room assignments to maximize occupancy.
• Ensure compliance with all hotel policies and procedures.

Required Skills

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proficiency in hotel management software.
• Exceptional problem-solving and customer service skills.