We are looking for a Front Office Supervisor to oversee the daily operations of our front desk and ensure exceptional guest service. The ideal candidate will have strong leadership skills and a passion for hospitality.
Key Responsibilities:
* Supervise front desk staff and ensure smooth operations.
* Handle guest complaints and resolve issues promptly.
* Train and mentor front desk personnel.
* Monitor and maintain front desk appearance and cleanliness.
* Ensure accurate check-in and check-out procedures.
Required Skills:
* Proven experience in a supervisory role.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Proficiency in hotel management software.
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