Overview

We are seeking a dedicated Guest Relation Executive to ensure exceptional guest experiences at our hotel. The ideal candidate will be responsible for addressing guest inquiries, resolving complaints, and providing personalized service to enhance guest satisfaction and loyalty.

Key Responsibilities

• Greet and welcome guests upon arrival, providing a warm and friendly first impression.
• Handle guest inquiries, requests, and complaints promptly and efficiently.
• Coordinate with various departments to fulfill guest needs and ensure seamless service delivery.
• Maintain a thorough knowledge of hotel services, amenities, and local attractions.
• Proactively anticipate guest needs and preferences to provide personalized service.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work effectively in a fast-paced environment.
• Proficiency in hotel management software.