Job Overview

We are seeking a dedicated and enthusiastic Guest Relation Executive to join our team. As a Guest Relation Executive, you will be responsible for ensuring exceptional guest experiences by providing personalized service and addressing guest needs promptly and efficiently. Your role will involve building strong relationships with guests, handling inquiries and complaints, and ensuring their stay is comfortable and memorable.

Key Responsibilities

• Greet guests upon arrival and provide a warm welcome.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Coordinate with various departments to fulfill guest needs.
• Maintain a high level of knowledge about hotel services and local attractions.
• Ensure guest satisfaction and resolve any issues promptly.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficiency in English; additional languages are a plus.