Job Overview

We are seeking a dedicated Guest Relation Executive to ensure exceptional guest experiences at our hotel. The ideal candidate will be responsible for addressing guest inquiries, resolving complaints, and providing personalized service to enhance guest satisfaction.

Key Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Respond to guest inquiries and resolve complaints promptly and professionally.
• Provide information about hotel services, amenities, and local attractions.
• Maintain a positive and helpful attitude towards guests and colleagues.
• Coordinate with other departments to fulfill guest requests and ensure their needs are met.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficiency in hotel management software.