Overview

We are seeking a Guest Relation Executive to ensure exceptional guest experiences at our hotel. The ideal candidate will be responsible for addressing guest inquiries, resolving complaints, and providing personalized service to enhance guest satisfaction and loyalty.

Key Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Respond to guest inquiries and resolve complaints promptly and professionally.
• Provide information about hotel services, local attractions, and dining options.
• Maintain a high level of guest satisfaction by anticipating needs and exceeding expectations.
• Collaborate with other departments to ensure seamless service delivery.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to handle difficult situations with professionalism and empathy.
• Proficiency in hotel management software.