We are looking for a Guest Relation Executive to ensure our guests receive exceptional service and have a memorable experience. You will be the main point of contact for guest inquiries, requests, and complaints, ensuring prompt and effective resolution.

Key Responsibilities:

• Greet guests upon arrival and ensure a smooth check-in process.
• Respond to guest inquiries and requests promptly and efficiently.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Coordinate with other departments to fulfill guest needs and requests.
• Maintain a high level of knowledge about hotel services and local attractions.

Required Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficiency in hotel management software.