Job Overview

We are seeking a dedicated Guest Relation Executive to ensure exceptional guest experiences at Seven Seas Hotel Dubai. The ideal candidate will be responsible for addressing guest inquiries, resolving complaints, and providing personalized service to enhance guest satisfaction and loyalty.

Key Responsibilities

• Act as a primary point of contact for guest inquiries and requests.
• Handle and resolve guest complaints and concerns efficiently and professionally.
• Provide personalized service to enhance guest satisfaction.
• Coordinate with various hotel departments to fulfill guest needs.
• Maintain a thorough knowledge of hotel services and local attractions.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in English; knowledge of additional languages is a plus.
• Ability to handle stressful situations with composure.