As a Guest Relation Officer, you will be the face of our hotel, ensuring exceptional guest experiences. You will handle guest inquiries, resolve issues, and provide personalized service to create memorable stays.

Key Responsibilities:
* Greet guests upon arrival and provide a warm welcome.
* Handle guest check-ins and check-outs efficiently.
* Address guest inquiries, requests, and complaints promptly and professionally.
* Maintain a thorough knowledge of hotel services, amenities, and local attractions.
* Collaborate with other departments to ensure guest satisfaction.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Ability to work in a fast-paced environment.
* Proficiency in hotel management software.