The Guest Relations Team Leader is responsible for leading and coordinating the guest relations team to provide exceptional service and create memorable experiences for hotel guests.

Key Responsibilities:
* Supervise and train guest relations staff, ensuring adherence to service standards.
* Handle guest inquiries, requests, and complaints in a professional and timely manner.
* Coordinate with other departments to ensure seamless guest experiences.
* Monitor guest feedback and implement improvements to enhance satisfaction.
* Maintain a strong knowledge of hotel services and local attractions.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong leadership and problem-solving abilities.
* Ability to handle difficult situations with empathy and professionalism.
* Knowledge of guest service principles and hotel operations.