The Guest Relations Team Leader is responsible for leading a team of guest relations professionals, ensuring exceptional guest experiences, and resolving guest issues effectively. This role requires strong leadership, communication, and problem-solving skills.

Key Responsibilities:
* Supervise and train guest relations team members.
* Handle guest complaints and resolve issues promptly.
* Ensure guest satisfaction and loyalty.
* Coordinate with other departments to fulfill guest requests.
* Monitor guest feedback and implement improvements.

Required Skills:
* Leadership and team management
* Excellent communication and interpersonal skills
* Problem-solving and conflict resolution abilities
* Knowledge of guest service standards