The Guest Relations Team Leader is responsible for leading a team of guest relations staff to provide exceptional service and create memorable experiences for hotel guests. This role involves overseeing guest interactions, resolving issues, and ensuring guest satisfaction.

Key Responsibilities:
* Supervise and motivate the guest relations team.
* Handle guest inquiries, requests, and complaints in a professional manner.
* Ensure all guest interactions are positive and personalized.
* Coordinate with other departments to fulfill guest needs.
* Monitor guest feedback and implement improvements.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Leadership skills.
* Customer service oriented.