The Guest Relations Team Leader is responsible for leading and coordinating the guest relations team to ensure exceptional guest experiences. This role involves handling guest inquiries, resolving complaints, and ensuring guest satisfaction throughout their stay.

Key Responsibilities:
* Supervise and train guest relations staff.
* Handle guest inquiries, requests, and complaints promptly and professionally.
* Ensure guest satisfaction by providing personalized service.
* Coordinate with other departments to fulfill guest needs.
* Maintain a high level of knowledge about hotel services and local attractions.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Ability to lead and motivate a team.
* Knowledge of guest service principles.