The Guest Relations Team Leader is responsible for leading a team of guest relations staff to ensure exceptional guest experiences. This role involves handling guest inquiries, resolving complaints, and ensuring guest satisfaction throughout their stay.

Key Responsibilities:
* Supervise and train guest relations staff.
* Handle guest inquiries and resolve complaints.
* Ensure guest satisfaction throughout their stay.
* Coordinate with other departments to fulfill guest requests.
* Maintain a high level of service standards.

Required Skills:
* Excellent communication skills
* Strong problem-solving abilities
* Leadership skills
* Hospitality experience