Job Overview

We are seeking a dedicated and customer-focused Healthcare Customer Service Representative to join our remote team. The Customer Service Representative will be responsible for providing exceptional service to our patients and clients, addressing inquiries, and resolving issues in a timely and professional manner. The ideal candidate will have excellent communication skills and a passion for helping others.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate and timely information about healthcare services and products.
• Resolve customer complaints and issues.
• Document customer interactions and maintain accurate records.
• Collaborate with other departments to ensure customer satisfaction.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in computer applications.
• Ability to work independently in a remote environment.