Job Overview

We are seeking a dedicated Healthcare Customer Service Representative to provide exceptional support to our members and ensure their needs are met with professionalism and empathy. The Customer Service Representative will handle inquiries, resolve issues, and provide information about healthcare services and benefits.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide information about healthcare services, benefits, and eligibility.
• Resolve customer complaints and issues in a timely and efficient manner.
• Document all customer interactions and resolutions.
• Escalate complex issues to appropriate departments.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in computer systems and software.
• Knowledge of healthcare terminology and procedures.