Overview

We are looking for a dedicated Healthcare Customer Service Representative to provide exceptional support to our members. The Customer Service Representative will handle inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide information about healthcare plans, benefits, and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to appropriate departments for resolution.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to navigate and use multiple computer systems.