We are seeking a Healthcare Customer Service Representative to provide exceptional support to our patients and members. The representative will address inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

• Answering inbound calls and emails from patients and members.
• Providing information about healthcare services and benefits.
• Resolving customer complaints and escalating complex issues.
• Maintaining accurate records of customer interactions.

Required Skills:

• Excellent communication and problem-solving skills.
• Knowledge of healthcare terminology and procedures.
• Ability to work independently and as part of a team.