Overview

We are seeking a Help Desk Analyst to provide first-line technical support to our employees. The ideal candidate will be the first point of contact for IT-related issues and will play a crucial role in ensuring the smooth operation of our internal systems. This role requires excellent communication skills and a strong commitment to customer service.

Key Responsibilities

• Respond to help desk requests via phone, email, and in-person.
• Troubleshoot and resolve basic hardware and software issues.
• Escalate complex issues to senior IT staff.
• Document support requests and resolutions in a ticketing system.
• Assist with the setup and maintenance of computer systems and peripherals.

Required Skills

• Basic knowledge of computer hardware and software.
• Familiarity with Windows and macOS operating systems.
• Experience with ticketing systems and remote support tools.
• Excellent communication and customer service skills.