Job Overview

We are seeking a highly skilled and experienced ICS & End User Support Team Leader to manage our ICT infrastructure, communication, security, and end-user support. The ideal candidate will ensure reliable operations and provide leadership to a team of support professionals.

Key Responsibilities

• Lead and mentor the ICS & End User Support team.
• Ensure the smooth operation of ICT infrastructure and communication systems.
• Implement and maintain security protocols to protect company data.
• Provide excellent end-user support and resolve technical issues promptly.
• Develop and maintain documentation for support processes and procedures.

Required Skills

• Strong leadership and team management skills.
• Extensive knowledge of ICT infrastructure and security protocols.
• Excellent problem-solving and communication skills.
• Experience with end-user support and troubleshooting.