Overview

We are looking for an experienced Incident & Service Request Manager to oversee and coordinate the resolution of IT incidents and service requests. In this role, you will ensure timely and effective responses to incidents, minimize disruptions to IT services, and maintain high levels of user satisfaction. Your leadership will be crucial in maintaining operational efficiency and service quality.

Key Responsibilities

• Manage the incident and service request management processes.
• Coordinate with IT support teams to resolve incidents and fulfill service requests.
• Monitor incident trends and identify opportunities for improvement.
• Develop and maintain incident and service request management documentation.

Required Skills

• Strong understanding of ITIL principles.
• Experience with incident and service request management tools.
• Excellent communication and problem-solving skills.