Job Overview

We are seeking an International Voice Process Associate to handle inbound and outbound calls from US customers in the healthcare sector. The ideal candidate will resolve customer queries with empathy and professionalism, ensuring process compliance and meeting performance metrics. This role requires excellent communication skills and the ability to work in night shifts.

Key Responsibilities

• Handle inbound and outbound calls from US customers.
• Resolve customer queries with empathy and professionalism.
• Ensure process compliance and meet performance metrics.
• Maintain confidentiality of sensitive customer data.
• Achieve high levels of customer satisfaction and first-call resolution.

Required Skills

• Excellent English communication skills (B2 level and above).
• Willingness to work in night shifts (US time zones).
• Ability to handle customer queries with empathy.
• Basic computer knowledge and data entry skills.