We are seeking a highly motivated IT Business Excellence Specialist to drive process improvement and performance management initiatives within our IT department. The ideal candidate will have a strong background in ITSM, ITIL, and COBIT frameworks.

Key Responsibilities:
* Identify and implement IT process improvements.
* Develop and maintain IT service management (ITSM) processes.
* Monitor and analyze IT performance metrics.
* Lead change management initiatives.
* Ensure compliance with ISO 20000 standards.

Required Skills:
* Strong knowledge of ITSM, ITIL, ISO 20000, and COBIT.
* Experience in change and performance management.
* Excellent analytical and problem-solving skills.