In this role, the main focus will be on the following areas: * Provide day-to-day support for internal users regarding #applications. * Coordinate with #globalclients to resolve complex application issues, ensuring timely solutions and effective communication with clients. * Provide first-line and second-line support and #escalate to global clients, addressing #inquiries, #troubleshooting issues, and offering resolutions for application-related concerns * Analyses and resolve application #incidents and service requests in a timely manner. * Create and maintain detailed documentation of client apps issues, #resolutions, and best practices to enhance future support and minimize recurring issues. * Coordinate with development teams for bug fixes, system enhancements, and new features. * Conduct user training and create application documentation. * Identify and implement opportunities for process improvements within the application support function. * Strong understanding of #technicalsupport processes and tools, including #ticketing systems, service requests, and #incidentmanagement. * Ability to prioritize and manage multiple #clientissues simultaneously in a fast-paced environment. * #Troubleshoot #Hyper-V, #VMware and #Azure environments for host virtualization.