Objectives of this role * Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. * Handle business-critical IT tasks and system improvements. * Enable faster and smarter business processes and employee productivity. * Research and evaluate emerging technologies, hardware, and software. * Serve as the subject-matter expert supporting Windows and widely used software and applications, such as Microsoft, Adobe, and Google Workspace. Responsibilities * Install, configure, and support workstation software, hardware, printers, and phones. * Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy. * Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly. * Implement applications and software upgrades and troubleshoot any performance issues. * Train employees in using software and hardware, and provide technical support when needed.