We are seeking a skilled IT Help Desk Technician to provide technical assistance and support to our organization's computer systems, hardware, and software. The ideal candidate will be responsible for troubleshooting technical issues, resolving user problems, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
• Provide first-level support to end-users via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Document and track support requests in a ticketing system.
• Assist with IT projects and deployments.

Required Skills:
• Proficiency in Windows and macOS operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Basic understanding of networking concepts.