We are seeking a skilled IT Helpdesk Support professional to provide technical assistance and support to our clients. As an IT Helpdesk Support, you will be responsible for troubleshooting hardware and software issues, resolving technical problems, and ensuring customer satisfaction.

Key Responsibilities:
* Provide first-level support to end-users via phone, email, or in-person.
* Diagnose and resolve technical issues related to hardware, software, and network connectivity.
* Document all support requests and resolutions in the ticketing system.
* Escalate complex issues to the appropriate technical teams.
* Maintain a high level of customer satisfaction through effective communication and problem-solving.

Required Skills:
* Strong knowledge of computer hardware and software.
* Excellent troubleshooting and problem-solving skills.
* Ability to communicate technical information to non-technical users.
* Experience with ticketing systems and remote support tools.