End-User and Endpoint Support • Provide first-line technical support for desktops, laptops, tablets, printers, scanners, mobile devices, and IP phones across all JUMBO CUSTOMER'S locations. • Set up devices, install software, perform OS patching, and support Microsoft 365 applications (Outlook, OneDrive, Teams, etc.). • Assist with user account management tasks, such as account creation, password resets, and basic access issues under L2 guidance. • Troubleshoot common issues with web-based and productivity applications and escalate complex problems as necessary.