<p>Role Overview:</p><ul><li>Act as the first point of contact for IT support & operations for senior stakeholders</li><li>Handle escalation-level incidents & service requests</li><li>Monitor availability & continuity of IT services as per SLAs</li><li>Coordinate with IT Asset Management & Audit teams to improve customer satisfaction</li><li>Lead teams on Windows & Networking fronts</li><li>Support internal, external & customer audits</li></ul>
Role Overview:
Act as the first point of contact for IT support & operations for senior stakeholders
Handle escalation-level incidents & service requests
Monitor availability & continuity of IT services as per SLAs
Coordinate with IT Asset Management & Audit teams to improve customer satisfaction