We are seeking an IT Support Engineer (Level – I) to provide technical assistance and support to our users. You will be responsible for troubleshooting hardware and software issues, resolving technical problems, and ensuring the smooth operation of our IT systems.

Key Responsibilities:
* Provide first-level technical support to end-users.
* Troubleshoot hardware and software issues.
* Install and configure computer systems and applications.
* Maintain and update IT documentation.
* Escalate complex issues to higher-level support teams.

Required Skills:
* Basic knowledge of computer hardware and software.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.