We are seeking an IT Technical Support Lead to supervise our technical support operations and ensure the timely resolution of IT issues. The ideal candidate will manage support teams, implement support processes, and maintain high levels of customer satisfaction.
Key Responsibilities:
- Supervise technical support operations.
- Ensure timely resolution of IT issues.
- Implement and maintain support processes.
- Manage and mentor technical support staff.
- Monitor and improve customer satisfaction levels.
Required Skills:
- Technical Support
- Team Management
- Problem-Solving
- Customer Service