We are seeking an experienced IT Technical Support Lead to supervise our technical support operations and ensure the timely resolution of IT issues. The ideal candidate will manage a team of support specialists, implement support processes, and maintain high levels of customer satisfaction.

Key Responsibilities:

• Supervise and manage technical support operations.
• Ensure timely resolution of IT issues and service requests.
• Implement and maintain support processes and procedures.
• Provide guidance and mentorship to support team members.
• Monitor support performance and identify areas for improvement.

Required Skills:

• Strong leadership and team management skills.
• Excellent problem-solving and troubleshooting abilities.
• Proficiency in IT support tools and technologies.
• Strong communication and customer service skills.