We're searching for a driven Merchant Support Specialist to join our team. You'll be the go-to person for our merchants, providing top-notch support and ensuring a smooth experience with our payment platform. Key Responsibilities: Provide timely and professional assistance to merchants via phone, email, and chat. Help merchants set up accounts, troubleshoot issues, and navigate our payment solutions. Investigate and resolve merchant inquiries related to transactions, billing, and technical problems. Collaborate with internal teams to address complex merchant issues. Maintain accurate records of merchant interactions and case resolutions. Identify opportunities to improve our support services.