<ul><li>Lead and support new and existing clients throughout the deployment and scoping phases.</li><li>Ensure successful integration of client specifications during onboarding.</li><li>Provide top-notch technical support and follow-up to clients.</li><li>Collaborate with product, customer success, and tech teams to align on communication and requirements for optimal client satisfaction.</li><li>Develop repeatable frameworks and processes for more efficient client onboarding, identifying areas for workflow improvement and best practices.</li><li>Translate Customer Success team needs into clear technical specifications.</li><li>Ensure timely completion of the onboarding process, with successful project delivery and strong client endorsement.</li><li>Seamlessly hand over client relationships to a Customer Success Manager after onboarding.</li></ul>
Lead and support new and existing clients throughout the deployment and scoping phases.
Ensure successful integration of client specifications during onboarding.
Provide top-notch technical support and follow-up to clients.
Collaborate with product, customer success, and tech teams to align on communication and requirements for optimal client satisfaction.
Develop repeatable frameworks and processes for more efficient client onboarding, identifying areas for workflow improvement and best practices.
Translate Customer Success team needs into clear technical specifications.
Ensure timely completion of the onboarding process, with successful project delivery and strong client endorsement.
Seamlessly hand over client relationships to a Customer Success Manager after onboarding.