Overview
We are looking for a Junior Technical Support to provide technical assistance to our customers. The ideal candidate will troubleshoot technical issues, resolve customer inquiries, and ensure customer satisfaction. This role requires a problem-solver with excellent communication skills and a passion for technology.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot technical issues and resolve customer inquiries.
- Document customer interactions and solutions in a knowledge base.
- Escalate complex issues to senior support staff.
- Ensure customer satisfaction through timely and effective support.
Required Skills
- Basic knowledge of computer hardware and software.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Customer service experience.