TalentAQ

Logistics Executive- Control Tower

Logistics•Full Time•1+ years•Gurugram, Haryana•4.5 Lacs

Strong problem-solving

conflict-resolution abilities

Excellent verbal and written communication skills

Ability to multitask

Proficient in using Excel

Understanding of e-commerce processes

seller operations

marketplace dynamics

Knowledge of marketplace policies

seller compliance guidelines

Experience handling high-volume seller queries in an e-commerce environment

Handling day to day operations and interacting with different teams, Marketplace vendors, warehouses, finance & Brand/Brand management.
Monitor dispatch to deliver TAT and prepare the action plan for further improvements.
Conduct weekly performance meetings with logistic partners/warehouses to provide feedback.
Identify the stuck shipments and provide TAT for tail shipments.
Inventory Management.
Resolve brand escalations & provide closure.
Monitoring daily performance of warehouses.
Ensure adherence to company policies and guidelines while addressing seller issues.
Maintain accurate records of escalations, resolutions, and trends. Generate reports to monitor key metrics and escalate insights to management.