Review Emails, Calendar Identify and prioritize tasks that are urgent/due. Contact members and providers to check on status of services/items/healthcare needs. Document all contacts within the members file. Complete in-home assessments and document following assessment Describe the performance expectations/metrics for this individual and their team: Completion of contractual telephonic and face to face assessments per member/LAR request on a monthly basis. Completion of follow up documentation at a minimum of every 14 days. Ensure members services and DME items are in place. Meet audit score goal of 95%