We are looking for a Major Incident Manager (MIM) Lead to oversee the identification, resolution, and prevention of major incidents affecting our IT services. The ideal candidate will have extensive experience in incident management and a strong leadership background.

Key Responsibilities:
* Lead the major incident management process from start to finish.
* Coordinate cross-functional teams to resolve incidents quickly and effectively.
* Develop and maintain incident management procedures and documentation.
* Analyze incident data to identify trends and prevent future incidents.

Required Skills:
* ITIL certification.
* Strong leadership and communication skills.
* Experience with incident management tools.