We are seeking a highly organized and detail-oriented Operations and Communications Manager to join our team. This is a remote, work-from-home position, perfect for someone who excels in managing operations, customer service and ensuring smooth day-to-day activities This position is part time - 20 hours a week - with the potential to grow into a full time position if successful Key Responsibilities: - Oversee daily operations of the brokerage, ensuring processes run smoothly and efficiently. - Manage communication with clients, providing polite and professional service. - Coordinate with brokers, other team members, and lawyers, to ensure timely and accurate processing of mortgage applications. - Maintain organized records of client information and application progress. - Implement and monitor operational policies and procedures to improve efficiency. - Handle client inquiries and resolve any issues promptly and courteously. - Assist in the preparation and management of financial reports and budgets. - Support marketing and client acquisition activities as needed.