Keep a check on the onloading / Unloading of the packages by the CHA and ensure that all consignments are properly scanned, completely loaded/ unloaded, handled with care, and placed appropriately by the CHA so that no damage is caused during or after the transportation. Barcode scanning with Login ID and with the correct remarks of Short, Excess, Damage, Part arrivals, etc. Pre - alerts to the customer on the arrival of their stocks so that DOD / DACC/ Cheques and COD deliveries can be effectively arranged without payment delays. Monitoring upcoming changes in different Forms and E-waybill Compliance and sharing the same with the team. Maintaining MIS Reports & Data entry skills. Dispatch Planning of all the Network Loads as per current MWLC. Give Priorities to all the urgent deliveries and movement. Proper Updation of undelivered and un-attempted reasons in the system for all the undelivered waybills Ensure all the escalations are responded to within 1 hr of the query raised on their email ID, short/excess documentation, and must be noted and updated on the tally. Coordination with the Delivery Vendors for daily deliveries, customer complaints, undelivered issues, and if he is facing any issue in smooth deliveries. Ensure that all the incoming waybills have the appropriate documentation to avoid any unnecessary delays and losses.