Answer phone lines and assist callers in a professional manner, ensuring no attorney-client relationship is implied. Direct callers to relevant resources (Expungement website, email, or appropriate ISP departments). Collect and distribute mail to the ISP Legal Office Paralegal. Review Court-ordered expungements and correlate information with criminal data in the Criminal History Records Information System (CHRIS). Identify cause numbers to be expunged and ensure compliance with Indiana Code and ISP procedures. Conduct factual research and communicate effectively with courts, the FBI, and other agencies. Organize and prepare documents and coordinate expungement productions.